Privacy Red Lion Casino
Table of contents
Personal data handling at Red Lion Casino follows the principles of UK GDPR and the Data Protection Act 2018, with the Information Commissioner's Office as the supervisory authority for players in the United Kingdom. Registration details, identity documents and support messages are the main categories that the platform stores.
The policy published on the site is summarised here in plain language, and it covers what is collected, why it is processed, with whom it can be shared and which rights a player has. A player who reads the privacy rules before opening an account knows in advance what Red Lion Casino asks for at registration and at verification.
Personal Data Collected at Registration and Verification
The platform collects data in three situations: when an account is opened, when documents are uploaded for verification and when the support team is contacted. Each category has a defined purpose in the published policy, and the list of examples is not closed, since further documents can be requested at any time.
Registration Form and Identity Files
The registration form asks for a name, a date of birth, an address, a phone number and an e-mail address. Identity documents such as a colour ID, a passport or a driver's licence are added at verification, together with a selfie holding the document and a utility bill or bank statement from the last three months. Files are accepted as PNG, JPEG or GIF up to 5 MB each.
Purposes of Processing
RedLion Casino states its purposes as identification, billing, protection of minors, fraud prevention and responsible gaming. Documents are due within 30 days of registration or before the first withdrawal, and the player is informed of the result within 24 hours. Marketing messages by e-mail and SMS are sent only with consent, and consent can be withdrawn or changed at any time.
| Stage | Data | Purpose |
|---|---|---|
| Registration | Name, date of birth, address, phone, e-mail | Identification and account management |
| Verification | ID, selfie with document, proof of address | Age check, fraud prevention |
| Payments | Payment route and transaction details | Billing and withdrawals |
| Support | Chat and e-mail messages | Handling of requests |
| Marketing | Contact details with consent | Offers by e-mail and SMS |
Disclosure Recipients and Cookie Purposes
At RedLion Casino data can be disclosed to authorities where the law requires it, to third-party software providers that deliver services and to parties that need it to enforce the terms of use. The policy states that data is not shared with third parties for marketing.
Disclosure Categories
Researchers who work on addiction prevention can receive data in anonymised form, and anyone can receive data with the permission of the player. Data can be processed in any country where the operator or its suppliers have facilities, with contractual safeguards.
Cookies
Cookies are used to improve the gaming experience, to check site performance and to support marketing. Performance tracking rests on the legitimate interest of the operator, and a player can object to it. The cookies used at RedLion Casino therefore serve three stated purposes: the gaming experience, site performance and marketing.
Player Rights and Complaints
UK GDPR gives players a defined set of rights over their data, and the published policy describes how three of them are exercised.
Requests for Copies and Corrections
Inaccurate data can be corrected in the account area, which is reached after the Red Lion Casino login, or through the support team. A copy of the data is requested by e-mail with proof of identity, and the operator aims to respond within one month; complex requests can take longer and may incur a fee. Erasure is available only in limited circumstances and is not an absolute right.
Complaints to the Regulator
A player who is not satisfied with an answer can complain to the supervisory authority, which in the United Kingdom is the Information Commissioner's Office. Contact for the privacy topic starts with customer support, which is reachable through live chat or e-mail.
Data Security Measures
Security rests on two layers: protection of the connection and protection of the stored records.
Connection Encryption
Services support TLS 1.2 with 256-bit encryption, which protects the connection between a device and the platform during a Red Lion Casino login and during every payment step.
Storage and Retention
The platform stores data in an encrypted, password-protected database behind firewalls.
Data is kept as long as it is needed for legal or business purposes, taking local laws, contracts and customer expectations into account. After that it is securely deleted or destroyed. Gambling is for adults aged 18 or over, and age verification forms part of registration.
Summary of Data Handling at Red Lion Casino
Data is collected at registration, at verification and in support conversations, and it is used for identification, billing, fraud prevention and responsible gaming. It is protected by TLS 1.2 with 256-bit encryption and is not shared with third parties for marketing.
Players keep the rights of access, correction and, in limited cases, erasure, and the Information Commissioner's Office is the authority for complaints. These points describe the practical frame of data handling on the platform.